Sunday, August 26, 2012

complaint

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I am writing to formally register our concerns regarding monetary loss of revenue suffered by this Club via the recent installation of your product ‘King Of The Nile’. Pittwater RSL Club has always been a strong and supportive customer of Aristocrat Leisure Industries. This support is evident by Aristocrat holding 87% of the Cub’s total poker machine installation. I must at this stage point out that, we are more than pleased with their overall performance and subsequently, an look forward to a similar partnership in the future.


However, it is a matter of serious concern to us the amount of lost predicted revenue resulting from inaccurate information regarding this product. On Tuesday March 18, 00 this concern was verbally taken up with both yourself and our sales representative Steve Law. Your immediate action to reticify future similar results was greatly appreciated. I am aware that this option of change was only made possible by an approval being granted by the LAB on the day of the conversation. Further acknowledgement that prior warning of the uncertainty of the performance was given by Steve Law, however there was only ever mention of 1 or % variation. The tables attached to this report clearly demonstrates that the loss was far greater, averaging 5.1% for a period of months with the month of February resulting in a difference of 6.5%. In monetary terms this equates to an overall loss of $17,8.65 against the exceptive return for the duration of the machines installation.


The attached analysis concludes that the expected carding concern was far greater than predicted. Pittwater RSL Club has always operated their machines with a high player return. The minimum return to player being % up to a maximum of 6% for $1 and specialized machines. The player return for the ‘King Of The Nile’ had a known unpredictability however the extent of this variance was unknown or not informed. The product was purchased with the unstated faith that suitable testing had taken place by Aristocrat and until a more certain option had been approved the Club was willing to run the machines 1 or % above carding.


As such, I am writing to request possible monetary compensation or the revenue lost by Pittwater RS Cub be given consideration


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Please do not hesitate to contact me personally, so I can provide further information on this matter.


Yours faithfully


BRUCE SMITH JP ACCM


GENERAL MANAGER





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